Privacy
Policy
Last updated: 10 April 2026
We respect your privacy and are committed to protecting the project data, order information and fulfilment records used to deliver your digital architecture and printed folio products.
1. Who We Are
- The Moonlight Garden Design Co.
Flat 4, Ebenezer House, Kennington Lane, London, SE11 4HL - Email: info@moonlight-studio.uk
- Telephone: 07401 779 208
2. What Data We May Collect
2.1 Contact Information
- Name
- Email address
- Phone number
- Billing and delivery address
2.2 Project Information
- Photographs of the garden
- Walkthrough videos
- Measurements
- Sketches
- Planning notes
- Survey-style observations
- Preferences relating to layout, planting, lighting, materials and intended use
2.3 Order and Transaction Information
- Products purchased
- Payment confirmation data
- Order values
- Fulfilment type
- Dispatch status for printed products
2.4 Website and Analytics Information
- Browser and device information
- Pages visited
- Referring sources
- Cookies and tracking events
- Advertising interaction data where Meta Pixel or similar tools are in use
3. How We Use Your Data
We use personal data to:
- Respond to enquiries
- Process purchases
- Deliver digital products
- Fulfil printed orders
- Provide support
- Improve our website and product experience
- Operate analytics and ad measurement tools
- Maintain legal, tax and fulfilment records
4. Project Materials
Where you submit garden photographs, measurements, videos, sketches or other site data, that material is used for:
- Project diagnosis
- Drawing, modelling and design development
- Fulfilment of the purchased product
- Internal project administration
We do not treat submitted project materials as public content unless you separately agree to case study, testimonial or portfolio use.
5. Printed Fulfilment Data
For printed folio products, we may use your name and delivery address for:
- Production handling
- Packaging
- Dispatch
- Customer service related to physical fulfilment
This is necessary to complete the contract where a physical product has been purchased.
6. Lawful Bases
Depending on the interaction, we process data on one or more of the following bases:
- Performance of a contract
- Legitimate interests
- Legal obligation
- Consent, where required
7. Sharing of Data
We may share limited data with trusted service providers where necessary, including:
- Website and ecommerce platforms
- Payment processors
- Email systems
- File delivery tools
- Print and postal fulfilment providers
- Analytics and advertising platforms
We do not sell your personal data.
8. Cookies and Tracking
This site may use cookies, pixels and similar technologies for:
- Website performance
- Analytics
- Advertising attribution
- Remarketing
- Catalogue and ecommerce event matching
Where Meta Pixel or related catalogue tracking is active, product page visits and ecommerce actions may be measured in order to improve advertising performance and product relevance.
9. Data Retention
We keep personal data only for as long as reasonably necessary for project completion, customer support, legal and accounting records, fraud prevention, and legitimate business administration.
10. Your Rights
Where applicable under UK data protection law, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to certain processing
- Request restriction
- Request portability
- Withdraw consent where processing relies on consent
11. Security
12. Third-Party Services and Links
This website may contain links to third-party tools, payment systems, embedded media, or social platforms. Their privacy handling is governed by their own policies.
13. Contact
For privacy-related questions or requests, contact:
- The Moonlight Garden Design Co.
Flat 4, Ebenezer House, Kennington Lane, London, SE11 4HL - Email: info@moonlight-studio.uk
- Telephone: 07401 779 208
14. Changes to This Policy
We may update this policy from time to time. The most recent version published on this page will apply.
Data Security Intelligence
How do you store my video walkthrough and photos?
All media submitted through our enquiry or project process is handled as project material and used only for diagnosis, modelling, drawing and product fulfilment unless you separately agree to portfolio use.
Will my garden be used in your portfolio?
We do not treat submitted project materials as public content unless you separately agree to case study, testimonial or portfolio use.
Do you use my address for printed orders?
Yes, where you purchase a printed folio product, we may use your delivery details for production handling, packaging, dispatch and customer service connected to physical fulfilment.
Are my payment details secure?
Yes. Payment handling is carried out through secure processors. We use payment confirmation data for order administration, but we do not state that we store your card details ourselves.